Welcome to Advanced Communication Products!

We Buy new and used telecom

Repairs

REPAIR SERVICES

At ACP Distributing we do non-warranty repairs for Panasonic phone systems, phones and other related items like power supplies, system cards, etc.

Please note that we do not perform any Panasonic Warranty repairs.  In-warranty items should be handled directly through Panasonic using their contact and mailing address info below:

Call for Return Merchandise Authorization (RMA) 1-847-888-7000

Mail-in Service

Panasonic National Service Center

1615 Dundee Ave Dock G

Elgin, IL 60120



FAQs



Is there a flat fee for repair services? Do you provide estimates?

  • All repairs costing up to $60 in parts & labor will be completed, billed and shipped back with return shipping costs added.

  • For customers who are not on payment terms or who do not have current payment information on file, all work up to $60 parts & labor will be completed and you will be invoiced for payment of repair costs and return shipping. Your items will be shipped out upon receipt of payment in full.

  • Any and all repairs estimated to cost greater than $60 will result in us contacting you to obtain your authorization to proceed.

  • If you want an estimate before labor is completed on any repair, including repairs costing $60 or less, please specify "ESTIMATE ONLY"


    How long will it take to get my repair completed and returned to me?

    Time frames for repair can vary depending on a number of factors

  • Shipping time to us and back to you

  • Parts availability and leadtime

  • For submitting repairs for estimate please take the following steps:

  • 1) Carefully protect and package your product for shipping to ACP (in person drop-offs are welcomed as well for our local customers)
  • 2) Be sure to include all necessary parts to effectively troubleshoot & repair your item (example: send both the cordless phone AND the matching base station for older 2.4GHz phones).
  • 3) Include in the package the following details to better expedite the repair/estimate process:
  • -Model information for the item to be repaired

    -A detailed description of the problems needing repair

    -Your preferred contact information (name of the person to contact about the repairs, your business name, phone# & email address)

    - Send the package complete with the above details to:

    4) ACP Distributing

    ATTN: REPAIRS

    4450 Enterprise St. STE #103

    Fremont, CA 94538

     


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